Refund Policy
**REFUND POLICY**
At iCool, customer satisfaction is our top priority. We want to ensure that you have a hassle-free shopping experience with us. Please take a moment to review our refund policy below:
**Damaged or Faulty Items:** If you receive a damaged or faulty item, we offer a convenient return and exchange process. Simply contact our customer care team at 0310-822-22-33, and they will assist you in resolving the issue promptly.
**Return and Exchange Window:** We provide a generous 7-day window for returns or exchanges from the date of delivery. Please note that any requests made after this period will not be accepted.
**Return Condition:** When returning a product, please ensure that it is in its original condition to facilitate a smooth process. Proper packaging is essential to prevent damage during transit. If the product is returned in a damaged state, we will be unable to process the return.
**Refund Process:** All refunds will be processed via bank transfer and will cover the value of the product only. Please be aware that shipping charges will not be included in the refund amount. Additionally, the customer will be responsible for the cost of shipping the returns back to us.
At iCool, we are committed to providing exceptional service and ensuring that your shopping experience is extraordinary. Your satisfaction is our priority, and we are here to assist you every step of the way.
If you have any questions or require further assistance regarding our refund policy, please don't hesitate to contact us at support@icoolus.com or call us at 0310-822-22-33. We are dedicated to making sure you are completely satisfied with your iCool experience. Thank you for choosing iCool!
At iCool, customer satisfaction is our top priority. We want to ensure that you have a hassle-free shopping experience with us. Please take a moment to review our refund policy below:
**Damaged or Faulty Items:** If you receive a damaged or faulty item, we offer a convenient return and exchange process. Simply contact our customer care team at 0310-822-22-33, and they will assist you in resolving the issue promptly.
**Return and Exchange Window:** We provide a generous 7-day window for returns or exchanges from the date of delivery. Please note that any requests made after this period will not be accepted.
**Return Condition:** When returning a product, please ensure that it is in its original condition to facilitate a smooth process. Proper packaging is essential to prevent damage during transit. If the product is returned in a damaged state, we will be unable to process the return.
**Refund Process:** All refunds will be processed via bank transfer and will cover the value of the product only. Please be aware that shipping charges will not be included in the refund amount. Additionally, the customer will be responsible for the cost of shipping the returns back to us.
At iCool, we are committed to providing exceptional service and ensuring that your shopping experience is extraordinary. Your satisfaction is our priority, and we are here to assist you every step of the way.
If you have any questions or require further assistance regarding our refund policy, please don't hesitate to contact us at support@icoolus.com or call us at 0310-822-22-33. We are dedicated to making sure you are completely satisfied with your iCool experience. Thank you for choosing iCool!